Customer Service

Drilling is tough enough. Working with your HDD tooling supplier shouldn’t be.

In 1946, we not only innovated precedent-setting tools for the horizontal drilling industry, we also committed to making superior customer service a part of every product we offer. That means we actually take the time to listen to what’s going on at your job site before placing your order. Much of the time, we can offer you a tool that works better than the one you think you need, so you finish your job faster and more efficiently. We’re not out to make a quick buck. We’re here to help you get the job done right.

Let us get started on getting you the HDD tooling you need to get your job done faster. Contact a local Melfred Borzall distributor near you to talk shop. Or call us directly to order by phone or fax.


We’re committed to helping directional drillers remain productive and profitable. Our knowledgeable sales staff are here to answer your questions and get you the right tools for the job.


Our expert HDD tooling team knows about more than just part numbers. We can help you figure out what it will take to make your job more efficient, more effective and more profitable. As the original HDD tool innovators, we’ve built our business to serve the drilling industry from the ground up. Not only are we experts in the tools we manufacture, we also understand soil and rock variations, HDD tooling compatibility and logistical issues that can challenge your job. We consider everything when recommending the right part for you.



We accept Visa, MasterCard and American Express, as well as open accounts on approved credit. Contact us to discuss credit terms to help your business move forward.



When you need it yesterday, next week won’t cut it. Our strategic partnerships with air freight and ground transportation companies make sure the products you order arrive when you need them and at the lowest cost possible. All orders for stock items ship the same day. In many cases, you’ll have your order in hand by the next morning.



We offer the best money-back guarantee in the industry­. Period. If you’re not satisfied with your purchase, neither are we. Give us a call and we’ll work with you until we meet your needs. Otherwise, we’ll issue a full refund for all merchandise returned within 30 days of delivery. We don’t shrink from guaranteeing our products, because we know that our quality control (LINK: Quality Control page) standards are among the highest in the industry.

Featured Product

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Fast Back
We Just Sped Up the Speed of LightA small, mud-filled pit is the last place you want to remove the drill head and install a reamer. And now you don’t have to with the FastBack® family of pullback devices from Melfred Borzall. FastBack devices allow you to pull back product without ever taking off the drill head, so within minutes of completing the pilot bore you’ll already be pulling pipes back. Fast and easy underground production that puts you ahead of the curve. . . that’s the Borzall Edge.